Learn how to fix the cPanel Error: This Account Has Been Suspended. Our cPanel Support team is here to help you with your questions and concerns.
cPanel Error: This Account Has Been Suspended
If you come across the error message “This account has been suspended”, it means that the hosting provider has temporarily taken our website offline. Hosting providers suspend accounts for various reasons, including malware infections, excessive resource usage, payment failures, and policy violations.
When this happens, not only will visitors see the suspension notice, but we may also be locked out of our wp-admin and hosting provider account. This guide explores the causes behind website suspension and provides actionable solutions to resolve it.
Why Was the Website Suspended?
Hosting providers enforce suspensions to maintain the security and stability of their servers. The most common reasons include:
- To protect other users on the shared server.
- To prevent phishing websites from stealing sensitive data.
- To remove detected malware that can harm the host, website, and visitors.
- If we’ve missed a payment, check your email for reminders from our hosting provider.
- Shared hosting plans allocate limited server resources.
- High traffic or resource-intensive scripts can cause disruptions for other websites.
Solutions to Restore Our Website
If our account has been suspended, we must follow these steps to resolve the issue.
Fix 1: Remove Malware from the Website
Malware-related suspensions require immediate action because hosting providers can permanently delete infected accounts.
Steps to Remove Malware:
- Use tools like Sucuri, Wordfence, or your hosting provider’s malware scanner.
- Connect via FTP and delete suspicious files.
- If available, revert the site to a malware-free state.
- Contact the hosting provider after cleaning the website.
Fix 2: Reduce Excessive Resource Usage
Web hosts limit CPU, memory, and bandwidth usage to ensure fair distribution among users. If the site exceeds these limits, follow these steps:
Steps to Optimize Resource Usage:
- Use caching plugins like WP Rocket or W3 Total Cache.
- Compress images using TinyPNG or ShortPixel.
- Then, deactivate unnecessary plugins to free up resources.
- If the traffic has outgrown shared hosting, consider VPS or dedicated hosting.
Fix 3: Address Payment Issues & Policy Violations
Resolve Payment Issues:
- Ensure the card details are up to date.
- Hosting providers send multiple reminders before suspending accounts.
- Furthermore, avoid lapses by enabling automatic payments.
Handle Policy Violations:
- Hosting providers restrict content like spam, illegal material, and copyright violations.
- If the site was flagged, delete the problematic content.
- Contact the host’s support team to clarify the issue.
[Need assistance with a different issue? Our team is available 24/7.]
Conclusion
Website suspensions can be frustrating, but they are fixable. The key is identifying the root cause—whether it’s malware, excessive usage, payment failures, or policy violations—and taking swift corrective action.
In brief, our Support Experts demonstrated how to fix the cPanel Error: This Account Has Been Suspended.
